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The Managing Conflict online course is aimed at individuals in roles where conflict may arise, such as managers, team leaders, customer service staff, healthcare professionals, and anyone responsible for resolving disputes in the workplace. It is also beneficial for employers and HR personnel looking to improve conflict management skills within their teams.
This online Managing Conflict course is aimed at all staff. This online conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred. Once you have completed the knowledge test, you will receive a CPD accredited certificate.
You don’t need to have any previous training to do this course.
In order to complete the course, you must achieve 80% or more in the final multiple choice quiz.
Our course is accredited by the CPD Group as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Click the “Enrol” button to book your course today.
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.
The course is broken down into bite-sized modules. You're free to spend as much or as little time as you feel necessary on each section, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web-based course as often as you require. The course is compatible with all computers and most tablet devices etc. so you can even study while on the move! As long as you have access to the internet, you should be able to study anywhere that's convenient.
Once you have completed all the modules there is a multiple-choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing.
If you don’t pass the test first time then you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it.
We estimate that the entire program is likely to take around 2-4 hours to work through initially, but you may want to allow more time to repeat some areas. You should allow an additional 30 minutes for the end of course test.
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 14 days and we will give you a full refund.
Learning Outcomes
E-Learning Format
This eLearning is accessed through a dedicated learner portal. Your course material is presented in an interactive and easy to follow presentation enabling you to study at your own pace.
The course is divided into simple sections with a short quiz at the end of each to test your knowledge. Once you have progressed through each of the course sections you can complete an end of course quiz which consists of multiple-choice questions based on the material that you have studied.
Once you have passed the course you can download your fully accredited CPD certificate (PDF format) directly from your learning account.
Test Retakes
If you don't pass the first time, don't worry, you can resist the test as many times as required - until you pass.
New – Translation Feature
Our state-of-the-art e-learning portal now offers translation features. Making learning across countries easy with automatic language translation – available in 75 popular international languages. Allowing learners to study in their preferred language.
For purchases of 1 to 999 user enrolments select the number of users you require and add the course to your shopping basket by selecting Enrol. You will then be able to make payment using most credit and debit cards or a PayPal account. Once payment is confirmed, we’ll process your order and email your course login instructions.
If you would like to pay by BACs transfer or by invoice, please contact us on 0844 264 3600 or email sales@study247.co.uk.
When you enrol on a course with us, you automatically qualify for an XO student discount card which will enable you to enjoy savings from not only high street retailers, bars and restaurants, but also travel companies across the United Kingdom. Learn More
£30.00Original price was: £30.00.£12.00Current price is: £12.00.